The resolution of school conflicts from the psychopedagogue orientation role

Abstract

The research is a product of the need to create an educational influence in the school context oriented to build values for coexistence, with the support of the dialogue between the subjects. It is based on the manifestations observed in educational institutions related to disagreements, interpersonal tensions and intergroup confrontations that harm the coexistence in the school context. The causal analysis of the external situation demonstrated the deficiencies in the psychopedagogue modes of action from the communicative and dialogic skills to better prepare the teacher in the proper use of methodologies for conflicts solution. Analysis and synthesis, structural systemic, observation, survey, interview and socialization workshops were used as methods. The purpose was to elaborate procedures for the psychopedagogue to work with the teacher in the mediation of the different conflicts arising in educational institutions. The results showed a level of satisfaction on the pedagogues part in relation to tests and workshops conducted in the study since they were provided with a methodology to guide the teacher in the mediation of conflicts in interpersonal relationships in the school context.